Coffs Runs
Case study

A working product · Local pilot, launching soon

Someone’s already going to Coffs.

Coffs Runs connects people in Bellingen who need something from Coffs Harbour with neighbours who are already making the trip. Designed and built end to end. These screens are from the app.

  • Idea to working app
  • Designed and built by me
  • Real people. Real payments.
The welcome screen: Real people. Real trips.
Home: What do you need to do today? I'm going to Coffs, or I need something from Coffs
The request board, with a request to collect pine skirting from Coffs Harbour

The problem

The whole trip to Coffs, for one thing.

Living in Bellingen means the big shops, the hardware and the click and collect orders are in Coffs Harbour. Driving there and back for one item costs the time and the fuel of the whole trip.

Meanwhile someone you know is already driving that way today. The trouble has always been finding out who, and sorting it without a chain of texts.

Coffs Runs makes that one tap. Ask once, and the people already going see it.

How it works

Two buttons: I need something, and I’m going.

  1. Ask for a pickup: what do you need collected?
    01 · Ask

    Post a request

    Say what you need, where it’s from and what you’ll pay for the pickup. It goes to everyone heading that way.

  2. Your requests, with two people offering to collect a swimming cap
    02 · Offer

    A neighbour offers

    Someone already driving to Coffs offers to do it. When more than one does, you choose who.

  3. A chat with the runner about where to collect the item
    03 · Chat

    Sort the details

    Once you’re matched, a chat opens between the two of you. Each step, confirmed, picked up, delivered, shows as it happens.

  4. Picked up, and the runner's price paid directly by PayID
    04 · Settle

    Pay them directly

    Pay the person who did it by PayID, PayPal or cash, then confirm it arrived and rate the trip.

The other button

Going anyway? Say so.

Heading to Coffs on Saturday, or every Tuesday? Add your trip and what you can pick up. People who need something see you first, and you choose which requests to take on.

A trip can be one day, a few days, or a regular thing.

I'm going to Coffs: adding a trip, its date and what you can pick up
People heading to Coffs, with the best match for a request shown first

The money

You choose the price. They get paid.

Whatever you offer for the pickup goes directly to the person doing the run.

And all it costs you is $1.

The price summary: $20 to your runner, $1 Coffs Runs fee, you pay $21
Paying Claire $20 directly by PayID, with the $1 Coffs Runs fee paid

Trust

Built for a town where people know each other.

Your idea

Coffs Runs is one example. Yours will solve a different problem.

Every app here started as one clear question about real life. If you have one, I’d like to hear it.

Screens are from the app’s demo mode. The people shown are made up.
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